Muses Urnes Design

PURCHASE AND DELIVERY

Pre-sale Questions

Changes to or cancelation of your order

You can modify or cancel your order at any time before it is processed by writing to info@musesdesign.ca. However, as soon as the order is shipped it is impossible to cancel it. It is not possible to cancel a special order or one with the engraving option.



Availability of items

Generally speaking, the online availability of items allows you to know if a desired item is in stock.

However, the availability might change while you complete the payment process or when a supplier informs us that a special order item is no longer available.

Sometimes, an order might be cancelled by our system for various reasons such as:

  • Difficulty in processing your payment information
  • Inability to deliver at the address provided
  • Duplication of a prior order

 In these cases, the client will be advised as soon as possible of the unavailability of an item or the reasons for the cancelation of an order.


Products

The colours of the products presented on this website have been reproduced as accurately as possible. However, because the colours shown vary from one display device to the other, MUSES cannot guarantee that the colour visible on your device corresponds to the actual colour of the product.

The urns are hand-made by artists and designers; they are unique products. It is therefore normal that certain details vary from one to the other.

MUSES reserves the right, without notice or obligation, to discontinue or modify the characteristics and prices of products and services offered on this website.




Prices

The prices for the items are in Canadian dollars (CAD) and payable in that currency. All our prices do not include taxes, transportation or duty fees. When the order is processed, the taxes and shipping fees are added and calculated in accordance with applicable legislation and established policies.

THE APPLICABLE CUSTOM CHARGES IN THE COUNTRY WHERE THE ITEM IS SHIPPED ARE NOT UNDER NO CIRCUMSTANCES INCLUDED IN OUR PRICES AND SHALL BE PAID BY THE CLIENT.





Secured payment

The total amount of the order is payable by credit card via our online transactional service provider Desjardins optimal payments at the moment the order is confirmed.

SECURED PAYMENT

The protection of your information is a priority. We use the SSL protocol (Secure-Sockets Layer) to ensure that the transactions are secure. SSL encodes the information sent via Web, they are forwarded in confidentiality without modification.

NOTICE: Please note that emails are not encoded; it is therefore not secure to use them to transmit personal or credit card information.





Shipping & Delivery

Shipping

Products in stock are normally shipped with 48 hours (business days).

Products that are in stock but with the engraving option are normally shipped in 3 business days.

Products that are not in stock will be delivered with time limit that may vary.

For all “special orders’’ please check the shipping deadlines on the webpage of the chosen urn or contact customer service: info@musesdesign.ca

MUSES will ensure to protect the products by meticulously packaging them.




Delivery

SHIPPING RATES FOR CANADA

Free shipping in Canada for every order over $200 and more (before taxes) with the Regular ParcelTM Canada Post service, the delivery times are established according to postal codes.
  • Local – up to 2 days
  • Regional – up to 5 days
  • National – up to 9 days

You may choose another option for faster delivery by paying a supplement that will vary depending on distance and the time line. The different options are presented when you fill in your online order.

USA SHIPPING RATES

Xpresspost or Expedited Delivery. Rates vary according to your delivery address. Rates will be confirmed at checkout.

INTERNATIONAL SHIPPING RATES

International Parcel Canada Post. Rates vary according to your delivery address. Rates will be confirmed at checkout.

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Urgent Delivery: contact us by phone.

Pick up: by appointment only.

You will receive a shipping confirmation as well as a tracking number by email once your order is shipped.

We ship our products via a transportation and postal service company and are not responsible for late deliveries, extra fees or errors in the address attributable to the buyer.

It is normal to see some visible wear on packaging; however, if the contents are damaged, accept the package, take note of the damage on the delivery slip, sign and date it. The deliverer should also sign the delivery slip and give you a copy. Contact our customer service immediately at 514 318-7122 or at info@musesdesign.ca. Please consult our return policy below.


Return Policy

Return and exchange

Exchanges and returns are allowed up to 15 days after the reception date. Exceptions: special orders, engraved products, urns that have housed ashes.

 Restocking fess of 15% are applicable.

Transportation fees are the client’s responsibility.

Exchange items should be duly packed and sent via Canada Post Express to the following address: 5795, de Gaspé Avenue, room 204, Montreal, Quebec  H2S 2X3.


Damaged item during transportation or mistake with the order

If you did not receive the proper item or if it was damaged during transportation, we will send you a new one at our expense or will reimburse you the total cost upon reception of the item. We will pay the return shipping fees.

Procedures to follow for returning an item:

  1. Please contact us at info@musesdesign.ca 
  2. Send us a picture of the item. If an item was damaged during shipping, you should also send us a picture of the damaged package.
  3. You will be given a return authorisation number as well as instructions, by email.
  4. We will proceed with the reimbursement in the same manner in which we received payment, following inspection of the returned item.